## Analytics and oversight

### Gain visibility

Track call and message volume, teammate activity, and more from a simple dashboard.

### Transcribe every call

Use AI-generated summaries and transcripts to review conversations at a glance and surface insights across your team’s calls.

### Support your team

See recently missed calls and time-of-day trends so you can stay ahead of issues and support your team when it matters most.

# Real-time visibility on every conversation

See what's really happening in your customer calls and messages to find the patterns that boost satisfaction.

### High-level overview of conversation activity over time

- Track individual teammate call and message volume
- Filter analytics by specific time periods to analyze trends
- Understand when your team is busiest and adjust staffing accordingly

### Analytics dashboard

- Teammate activity
- Custom date ranges
- Usage insights by time of day

### Quick search features

- [Listen back to recorded conversations to verify details, resolve disputes, or train team members](https://www.openphone.com/product/call-recording)  
- [Automatically generate short, helpful recaps of each call](https://www.openphone.com/features/call-summary)  
- [View full transcripts of calls to understand what was said without listening back](https://www.openphone.com/features/call-transcriptions)

- Quickly search across transcripts to identify recurring topics or issues
- Call recordings
- AI call summaries
- AI call transcripts
- Searchable conversation content

See a list of all your calls that you can easily filter to quickly focus on what's important. 
Add private notes and tag teammates to collaborate behind the scenes or provide coaching asynchronously.
Ensure complete visibility by syncing call summaries, transcripts, and contact activity with tools like HubSpot and Salesforce.

### Create action items from conversations

Create action items from any conversation, assign them to teammates, and track follow-ups without leaving Quo.

### Stay organized

Stay organized with a dedicated call view that puts everything in one place — from full conversation history to contact details. Use filters to quickly find calls, streamline follow-ups, and focus on the conversations that matter most.

Harness the power of AI to generate transcripts and automate note-taking using advanced speech-to-text technology.

Get insight into your team usage. See how the numbers in your workspace are being used and make decisions based on data, not intuition.

**Jason Ovryn**  
Co-founder & COO @ Carry