# A smarter way to handle every business call

Professional calling features that help you sound polished, stay organized, and keep work calls from taking over your life.

### Core calling features
- Your business name shows up on every outbound call, not just a random number.
- Custom voicemail that represents how you want your company to sound.
- Automatic or manual recording with transcription so you remember what actually happened.
- Route calls anywhere when you're unavailable without giving out your personal number.
- Automatically handle calls outside work hours so customers get help and you get peace.
- Granular control over when work calls can reach you.

### AI call features
- Your always-on AI agent, Sona, answers calls 24/7 so you never miss a customer.
- Generate transcripts and automate note-taking using advanced speech-to-text technology.
- Get context from previous conversations in seconds while suggesting next steps.

### Advanced call management
- Pull teammates into live calls when you need backup or expertise.
- Send VIP customers straight to you, route support calls to your team, filter spam automatically.
- Every call, recording, and note in one place with powerful search and filtering.

### Business integrations
- Calls automatically log to HubSpot, Salesforce, and other tools without manual data entry.
- Team members see full call history and context for every customer.
- Understand call patterns, peak times, and team performance with detailed reporting.
- Build custom integrations that fit your exact workflow.

Design your call routing visually with drag-and-drop simplicity - see exactly how calls will flow, easily set up after-hours menus, route VIP customers to specific team members, and make changes without technical headaches or disrupting customer experience.

Harness the power of AI to generate transcripts and automate note-taking using advanced speech-to-text technology. Call summaries make it easy to get context from previous conversations in seconds while suggesting next steps.

Sona, your AI agent, answers calls 24/7, handles common questions, captures key details, and ensures every customer interaction is logged. It’s like having an always-on receptionist — so you can focus on growing your business.

Understand and troubleshoot audio quality issues quickly during active calls. No more guessing why a call sounds choppy or delayed.

### Author
Kendall Carameros  
Co-founder & COO @ Nutiliti