# Phone menu & routing

## Connect faster

No one likes sitting through a list of 10 menu options. Multi-level phone menus let you create layered, interactive menus that help callers get to the right destination, fast.

## Route calls

Drag-and-drop call flow builder lets you create sophisticated routing rules without technical skills or IT support.

## Provide answers

Let callers talk to Sona — your AI agent — instead of voicemail. They get instant help, and you follow up faster with organized, actionable messages.

# Flexible call flows, tailored to your business

Smart call routing that eliminates phone tag and transfers, so customers reach exactly who they need without the runaround.

## Features:
- Route to individuals or teams,
- Fall back to voicemail or custom recordings,
- Forward calls to any device,
- Leverage AI for after-hours support.

Route by team, availability, or business hours so customers never get stuck in phone tag.

Create recordings or text-to-speech for every menu option so your automated flow sounds like your business.

## Complete control

Get calls to the right person, every time.

### Voice menu (IVR)

Easily build complex routing without coding or technical skills, and preview exactly how calls will flow before going live. Each menu option can route to another menu, person, group, or even Sona — giving you complete control over the caller experience.

Make changes without disrupting active calls or customer experience, and publish when you’re ready.

- Drag-and-drop interface
- Nested menu options
- Easy updates

Control exactly how calls reach your team - ring the right person first, try groups in order, or ring everyone simultaneously so customers get answered quickly by the most appropriate team member every time.

Route callers to Sona when your team is unavailable. Sona answers calls 24/7, handles common questions, captures key details, and ensures every customer interaction is logged.

Give customers a professional phone experience where they can instantly reach the right department or person by pressing a number, eliminating confusion and transfers.

**ER Fukuda**  
Founder @ Safely Finance