Team Collaboration
Shared Numbers
Teammates can use one number to simultaneously call and text — the line is never busy.
Gain Visibility
Know who's responding, what was said, and what still needs a response.
Collaborate Everywhere
Keep context intact with internal threads, assigned tasks, teammate tags, and notes so nothing slips through.
Share One Number. Work as One Team.
A shared inbox for calls and texts makes it easy for your team to collaborate and respond faster.
One Interface for All Calls and Texts Across Team Members
Work behind the scenes while keeping all relevant conversations in context.
- Create dynamic routing based on availability, schedule, team, or contact.
- Automatically synced contact database across all team members.
- Create action items directly from conversations, and see a running task list.
Features
- Unified inbox
- Internal threads
- Call routing
- Shared contacts
- Tasks
Make your accountant’s life easier by putting everyone in your company on the same bill. Easily add or remove team members and adjust permissions whenever you need to. Use shared numbers between team members, and as your team’s needs evolve, you can easily add or remove numbers to accommodate.
Management
- Centralized billing
- User management
- Number management
See when teammates are on calls or actively responding. Alignment is easy with an activity feed across shared numbers. See when someone last saw a conversation.
Presence Awareness
- Team activity feed
- Inbox viewers
See how your numbers are being used, from call volume to message history, so you can make smarter decisions, backed by real data.
Analytics
- Individual and collective response metrics
- Monitor and manage all your calls with dedicated views for missed calls, voicemails, and call recordings.
- Usage analytics
- Team performance tracking
- Call views
Automatic contact sync and call logging with HubSpot, Salesforce.
Integrations
- Connect with Slack and other team communication tools.
- Custom integrations through Quo API.
Shared phone numbers enable seamless 24/7 customer interactions by allowing multiple team members to collaborate on conversations while maintaining complete message history and context. Multiple team members can collaborate on customer conversations while maintaining a single, professional voice - everyone sees what's been said and can contribute.
Control exactly how calls reach your team - ring the right person first, try groups in order, or ring everyone simultaneously so customers get answered quickly by the most appropriate team member every time.
Maureen Jones
Partner/Senior Recruiter @ Loophire